Refund Policy

You can ask to cancel your booking before the scheduled service date. Whether you get a refund depends on how early you cancel and what arrangements have already been made.

• If you cancel well before we allocate a crew and vehicle, you may get a partial or full refund.
• If vehicles, labour or packing material have already been assigned, the related charges may be deducted.
• Cancellations made at the last minute may not be eligible for a refund.

Charges for packing material, labour, transport scheduling, permits, tolls and third-party services are generally non-refundable once they have been used.

A refund request may not be approved in these situations:

• The customer gave incorrect information.
• A delay was caused by weather, traffic, natural disasters, government restrictions or other circumstances outside our control.
• Nobody was present at the pickup or delivery address.
• Plans changed after the service had started.

We review a refund request when we could not provide the service for reasons that are directly our responsibility. Each request is looked at on its own merits.

Approved refunds are usually processed within 7 to 15 business days, back to the payment method used at booking. The exact time can vary with your bank or payment provider.

Contact our support team on +91 91759 37523 or info@happypackersmovers.in with your booking details and payment information, so we can verify the request.

Happy Packers and Movers Pvt. Ltd. may change this refund policy at any time without prior notice. Please check this page from time to time for updates.